Terms and Conditions

BEETLES.SHOP ONLINE STORE REGULATIONS

I. The BEETLES online store, available at https://beetles.shop, is operated by R.P. Europe spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Krakow, ul. Półłanki 29G, 30-740 Krakow, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Krakow - Śródmieście in Krakow, XI Commercial Division of the National Court Register under KRS number: 000165426, NIP: 9451993060, REGON: 35674355, with a share capital of PLN 150,000.00, paid in full.

II. The Regulations define (1) the rules for using the BEETLES online store and (2) the rules for providing services electronically.

§ 1 Definitions

Customer	a natural person who is at least 18 years old and has full legal capacity, a legal person or an organizational unit without legal personality, making purchases in the Store (Buyer) or for whom electronic services are provided (Service User)
Consumer	a natural person who is at least 18 years old and has full legal capacity, performing a legal act with an entrepreneur that is not directly related to their business or professional activity
Account	a service provided electronically by the Seller to the Customer, consisting of providing an individual panel in the Store, identified by a login (e-mail address) and a password provided by the Customer, enabling the collection and storage of Customer data, including order history, shipping data, contact data and their management, as well as placing orders without the need to fill out the order form each time
Entrepreneur	a natural person who is at least 18 years old and has full legal capacity, a legal person or an organizational unit without legal personality, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity
Entrepreneur with consumer rights	a natural person who is at least 18 years old and has full legal capacity, concluding a contract directly related to their business activity, if the content of this contract indicates that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity
Store	BEETLES online store available at https://beetles.shop
Regulations	these regulations
Registration	entering into the Store's ICT system the data necessary for concluding a Sales Agreement or providing Services, via the registration form
Seller	R.P. Europe spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, ul. Półłanki 29G, 30-740 Krakow, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Krakow - Śródmieście in Krakow, XI Commercial Division of the National Court Register under KRS number: 000165426, NIP: 9451993060, REGON: 35674355, with a share capital of PLN 150,000.00, paid in full
Goods	Goods (e.g., clothing, footwear, jewelry) presented by the Seller through the Store, which may be the subject of a Sales Agreement
Sales Agreement	a distance sales agreement for Goods, concluded between the Customer and the Seller on the terms specified in the Regulations
Services	free services provided by the Store, described in § 2 of the Regulations
Service Provider	R.P. Europe spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, ul. Półłanki 29G, 30-740 Krakow, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Krakow - Śródmieście in Krakow, XI Commercial Division of the National Court Register under KRS number: 000165426, NIP: 9451993060, REGON: 35674355, with a share capital of PLN 150,000.00, paid in full

§ 2 Services provided electronically

The Regulations constitute regulations for the provision of electronic services within the meaning of Article 8 of the Act of July 18, 2002, on the provision of electronic services.
To use the Services within the Store, the following are necessary:
1. internet access,
2. a standard web browser with JavaScript enabled,
3. and an active e-mail address.
  To use some functionalities in the Store, it is necessary to enable SSL secure data transmission protocol, JavaScript, and cookies in the Customer's web browser.
Through the Store, the Service Provider provides free electronic Services to the Customer, including:
1. An electronic service consisting of providing the Customer with the ability to browse the Store's content.
2. An electronic service consisting of enabling the Customer to place an order in the Store, leading to the conclusion of a Sales Agreement.
3. An electronic service consisting of providing the Customer with a contact form - this service involves enabling the Customer to send a message to the Service Provider via the form available in the Store; the Customer may opt out of this service at any time by ceasing to use the contact form.
4. An electronic service consisting of maintaining an Account for the Customer - this service of maintaining an Account for the Customer is available after Registration in accordance with the provisions of the Regulations and consists of providing the Customer with an individual panel in the Store. The Account allows for performing actions without the need to fill in data in forms each time, in particular placing orders using data assigned to the Account, monitoring order fulfillment status and purchase history, submitting returns (including submitting statements of withdrawal from the sales agreement) and editing data assigned to the Account.
Services are provided 7 days a week, 24 hours a day. Services are provided free of charge, with the exception of fees resulting from the conclusion of a Sales Agreement.
The Service Provider reserves the right to choose and change the type, forms, time, and method of granting access to selected Services, about which it will inform Customers in a manner appropriate for changing the Regulations.
To ensure the security of the Customer and data transmission in connection with the use of the Store, the Service Provider takes technical and organizational measures appropriate to the degree of threat to the security of the Services provided, in particular measures aimed at preventing unauthorized access and modification of personal data.
The Service Provider takes actions to ensure the proper functioning of the Store. The Customer should inform the Seller about any irregularities or interruptions in the functioning of the Store.
Account registration by the Customer within the online Store is optional. The Customer can place an order and conclude a Sales Agreement without registering in the Store, after familiarizing themselves with and accepting the Regulations.
The Customer is obliged to use the Store in accordance with applicable regulations, which means, among other things, prohibiting the Customer from providing illegal content to the Store.
Account registration takes place by filling in the required data and accepting the registration form, available within the Store. The Account service allows access to collected data and information about placed orders by logging in.

§ 3 Complaints and termination of the electronic services agreement

A Customer who has registered an Account may at any time request the Service Provider to delete the Account without giving any reason. The Account will be deleted no later than within 14 days from the date of such a request.
A Customer using the Services offered in the Store may submit complaints regarding the non-performance or improper performance of Services by the Service Provider under the Regulations. Complaints should be submitted via email to the email address reklamacje@beetles.shop.
A properly submitted complaint should contain at least the following data: identification of the Customer (including their name, surname, postal address, email address), a description of the problem forming the basis of the complaint, and the complaint request. Complaints that do not contain the data listed in this paragraph will not be considered.
Complaints are processed within 14 days from their receipt. The Service Provider will promptly inform the complainant of the outcome via email to the email address provided in the complaint. Failure to respond within the aforementioned period is equivalent to a positive resolution of the complaint.
Both the Customer and the Service Provider may at any time, without giving a reason, terminate the agreement for the provision of Services referred to in the Regulations, subject to respecting the acquired rights of the other party before the termination of the agreement and in accordance with the provisions indicated below.
A Customer who has registered may terminate the agreement for the provision of the Account service by submitting a relevant declaration of will to the Service Provider at the email address beetles@beetles.shop.
The Service Provider terminates the agreement for the provision of services referred to in the Regulations by sending the Customer a relevant declaration of will to the email address provided by the Customer during Registration. In the event of termination of the Account maintenance agreement, the declaration should be submitted at least 14 days in advance of the planned Account deletion date.
The Service Provider has the right to immediately cease providing Services and terminate the agreement for the provision of services in the event of:
1. gross violation of the Regulations by the Customer;
2. the Customer using the Services offered by the Service Provider in a manner inconsistent with generally applicable law;
3. the Service Provider being unable to provide Services for reasons beyond the Service Provider's control.

§ 4 Placing orders

Information contained in the Store does not constitute an offer by the Seller within the meaning of the provisions of the Act of April 23, 1964, Civil Code. Information contained in the Store constitutes an invitation to Customers to submit offers for the conclusion of a Sales Agreement.
The Customer can place orders through the Store 7 days a week, 24 hours a day.
In order to place an order and ultimately conclude a Sales Agreement, the Customer selects available Goods, adds them to the virtual cart, fills out the order form, chooses the payment and delivery method, and then confirms placing the order.
When placing an order - until the button confirming the order with the obligation to pay is pressed - the Customer has the option to modify the entered data and the selected Goods. To do this, the Customer should follow the messages displayed to them and the information available in the Store.
The order form requires the Buyer to provide relevant data:
1. first name and last name (or company name),
2. email address or phone number,
3. delivery address,
4. delivery method,
5. payment method.
Data in the order form can be modified freely until the order is confirmed. Confirmation occurs by activating the "Proceed to payment" button.
The Sales Agreement is considered concluded when the Seller confirms acceptance of the Customer's order for execution, which occurs via email through an appropriate message. After the Sales Agreement is concluded, the Customer receives an email containing confirmation of all essential elements of the concluded Sales Agreement.

§ 5 Payments

Prices visible in the Store are gross prices and are expressed in Polish Zlotys (PLN), including taxes and fees in the amount resulting from generally applicable law.
Prices visible in the Store do not include information regarding delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer is informed when choosing the delivery method and placing the order.
In each case of a price reduction for Goods, the Seller, in addition to information about the reduced price, also provides information about the lowest price of these Goods that was in effect for 30 days before the reduction. If particular Goods are offered for sale for a period shorter than 30 days, in addition to information about the reduced price, the Seller also provides information about the lowest price of these Goods that was in effect from the date these Goods were first offered for sale until the date of the reduction.
Available payment methods for the order are described within the Store and are presented to the Buyer at the stage of placing the order. The Customer makes payment for the order and in connection with the conclusion of the Sales Agreement via the payment operator: Shopify Payments (Shopify International Limited) – credit card payment operator, Stripe – sub-processor authorizing card payments within Shopify Payments, PayPal (PayPal Europe S.à r.l. et Cie, S.C.A.) or Przelewy24 (PayPro S.A.). In the case of electronic payments, the Customer is redirected to the page of the appropriate payment operator. Payment is considered made upon obtaining positive transaction authorization by the payment operator.
If a Customer requests documentation of the conclusion of the Sales Agreement in the form of an invoice, they shall provide the necessary data. The Customer's Tax Identification Number (NIP) for the invoice must be provided no later than when placing the order. The Seller is not responsible for incorrect or incomplete data, including the NIP number, provided by the Customer. By accepting the Regulations, the Customer agrees to the Seller issuing and sending invoices electronically to the email address provided by the Customer. Simultaneously, the Customer declares that they will receive electronic invoices at the email address they provided. The Customer's acceptance does not preclude the Seller from issuing and sending invoices in paper form.
The Seller sends an invoice covering the delivered Goods to the email address provided by the Customer when placing the order. In such a case, the invoice is delivered via email in PDF electronic file format.

§ 6 Delivery

Delivery is carried out within the territory of the Republic of Poland and takes place at the address indicated by the Customer during the order placement for the purpose of concluding the Sales Agreement.
Available delivery methods for the order are described within the Store and are presented to the Buyer at the stage of placing the order.
The estimated delivery time is provided in the Store during the order placement, with delivery not expected to exceed 7 days.
The Store does not provide for personal collection of ordered Goods.
The delivery method and its conditions may vary depending on the weight of the ordered Goods, about which the Customer is informed each time when placing the order via messages posted in the Store.

§ 7 Right of Withdrawal from the Sales Agreement

A Customer who is a Consumer or an Entrepreneur with consumer rights (hereinafter collectively referred to as the Customer for the purposes of this § 7 of the Regulations), who has concluded a distance Sales Agreement, may withdraw from this Sales Agreement within 14 days without giving any reason.
In the event of withdrawal from the Sales Agreement, it is considered void.
If the Customer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted their offer (before the Seller confirmed acceptance of the Customer's order for execution), the offer ceases to be binding, meaning the Sales Agreement is not concluded.
The period for withdrawal from the Sales Agreement begins on the day on which the Customer took possession of the Goods or on which a third party indicated by the Customer other than the carrier took possession of the Goods.
A declaration of withdrawal from the Sales Agreement may be made in any form. The declaration should be sent to the e-mail address: zwroty@beetles.shop or by post to the Seller's address. The Seller provides a sample withdrawal form from the Sales Agreement, which the Customer may use:
Sample withdrawal form from the contract
(this form should be completed and returned only if you wish to withdraw from the contract)
- Recipient [R.P. Europe spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, ul. Półłanki 29G, 30-740 Krakow, zwroty@beetles.shop]
- I/We(*) hereby inform/inform us(*) of my/our withdrawal from the contract of sale of the following goods(*)
- Date of conclusion of the contract(*)/receipt(*)
- Name and surname of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if the form is sent in paper version)
- Date
In the event of withdrawal from the Sales Agreement, the Customer is obliged to return the Goods immediately, but no later than within 14 days from the day on which they informed the Seller of the withdrawal from the Sales Agreement. To meet the deadline, it is sufficient if the Customer sends the Goods to the Seller before the expiry of the 14-day period.
The Customer is obliged to bear the costs of returning the Goods to the Seller.
In the event of withdrawal from the Sales Agreement, the Seller will immediately, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement, refund all payments received from them.

The Seller may withhold reimbursement of payments received from the Customer until receipt of the Goods. The reimbursement of payments does not include the costs of returning the Goods by the Customer.

The Seller shall make the reimbursement using the same means of payment as the Customer used, unless the Customer has expressly agreed to a different means of reimbursement that does not involve any costs for the Customer.

The Customer is responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In relation to individual categories of Goods, the Seller informs that:

Jewellery is equipped with a permanent identification tag during the production process, the removal of which is not necessary to understand the nature, characteristics or functioning of the Goods. Removal of this tag necessitates its reattachment, which is a costly process, and thus leads to a reduction in the value of the goods.
Clothing is equipped with tags and security features, the removal of which is not necessary to ascertain the nature, characteristics, and functioning of the Goods. Clothing may only be tried on to the extent necessary to assess size and fit. Removal of tags, use of clothing beyond normal trying on, in particular wearing or washing it, may lead to a reduction in the value of the goods, for which the Customer is responsible.
Footwear is equipped with tags and security features, the removal of which is not necessary to ascertain the nature, characteristics, and functioning of the Goods. Footwear may only be tried on at home and only to the extent necessary to assess size and fit. Removal of tags, use of footwear beyond normal trying on, in particular wearing it outdoors or soiling the sole, may lead to a reduction in the value of the goods, for which the Customer is responsible.

In accordance with applicable regulations, the right to withdraw from a Distance Sales Agreement is not granted to the Customer in relation to Sales Agreements:

in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specifications or serving to satisfy their individualized needs;
in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons.

§ 8A Complaints regarding the Sales Agreement for a Customer who is a Consumer or an Entrepreneur with consumer rights

The Seller is liable to the Customer who is a Consumer or an Entrepreneur with consumer rights (hereinafter collectively referred to as the Customer for the purposes of this § 8A), for the non-conformity of the Goods with the Sales Agreement existing at the time of their delivery and revealed within two years from that moment.
The Goods are in conformity with the Sales Agreement if they match it in particular in terms of description, type, quantity, quality, completeness and functionality, and are also suitable for the purpose of which the Customer informed the Seller before concluding the Sales Agreement, and the Seller accepted this purpose.
The Goods are also considered to be in conformity with the Sales Agreement if:
1. they are suitable for the usual use of Goods of this type, taking into account legal provisions, technical standards, and good practices,
2. they possess characteristics, durability, and safety typical for Goods of this type, which the Customer can reasonably expect, taking into account the nature of the Goods and public assurances made by the Seller, unless the Seller demonstrates that:
  1. he did not know and, reasonably evaluating, could not have known about the given assurance,
  2. this assurance was corrected before the conclusion of the Sales Agreement,
  3. this assurance did not influence the Customer's decision to conclude the Sales Agreement,
3. they are delivered in packaging and with instructions that the Customer can reasonably expect,
4. they correspond to the quality of the sample or model made available to the Customer before concluding the Sales Agreement, if the Goods were presented in this way.
The Seller shall not be liable for any lack of conformity of the Goods with the Sales Agreement in the scope indicated above, if the Customer was expressly informed before concluding the Sales Agreement that a given feature of the Goods deviates from the conformity requirements, and expressly and separately accepted the lack of this feature.
In the event of a lack of conformity of the Goods with the Sales Agreement, the Customer may demand their replacement with Goods conforming to the Sales Agreement, or if replacement is impossible or would involve excessive costs, the Customer may submit a statement requesting a price reduction or withdrawal from the Sales Agreement.
The Seller shall replace the Goods within a reasonable time from the Customer informing them of the lack of conformity with the Sales Agreement, without undue inconvenience to the Customer and at the Seller's expense.
In the event of a price reduction, its amount is determined proportionally to the value of the Goods conforming to the Sales Agreement. The refund shall be made no later than within 14 days from the date of receipt of the Customer's statement on price reduction.
The Customer may withdraw from the Sales Agreement if:
1. The Seller refused to exchange the Goods,
2. The Seller did not exchange the Goods,
3. the lack of conformity of the Goods with the Sales Agreement persists despite attempts at replacement,
4. the lack of conformity of the Goods with the Sales Agreement is significant,
5. circumstances indicate that the Seller will not exchange the Goods within a reasonable time or without undue inconvenience to the Customer.
In the event of withdrawal from the Sales Agreement, the Customer is obliged to return the Goods to the Seller at the Customer's expense, and the Seller shall refund the price within 14 days from the date of receipt of the Goods or proof of their dispatch.
The Customer may contact the Seller regarding complaints both by post and electronically.
The Seller shall respond to the complaint within 14 days from the date of its receipt, responding in the same form as the complaint was submitted.
The Seller does not provide a quality guarantee for the Goods for the Customer.

§ 8B Complaints regarding the Sales Agreement for a Customer who is an Entrepreneur

The Seller assures the Customer who is an Entrepreneur (hereinafter referred to as the Entrepreneur for the purposes of this § 8B) that the delivered Goods are free from physical and legal defects. The Seller is liable to the Entrepreneur under warranty if a physical defect of the Goods is found within two years from the date of their delivery.
The Entrepreneur's claim for replacement of the Goods with defect-free ones shall expire after one year from the date of discovery of the defect, however, this period cannot end before two years from the date of delivery of the Goods.
If the Goods have a defect, the Entrepreneur may:
1. submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience for the Entrepreneur exchanges the defective Goods for defect-free ones,
2. demand the replacement of the defective Goods with defect-free ones.
Instead of the replacement of Goods proposed by the Seller, the Entrepreneur may demand a price reduction, or instead of a price reduction, demand the replacement of Goods, unless bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would involve excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free Goods, the type and significance of the discovered defect, as well as the inconveniences that another method of satisfaction would entail for the Entrepreneur, are taken into account.
The Seller shall replace the defective Goods with defect-free ones within a reasonable time and without undue inconvenience for the Entrepreneur. The Seller may refuse to replace the Goods if bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to another possible method. The Seller may also refuse replacement if the costs involved exceed the sales price of the Goods.
The Entrepreneur may contact the Seller regarding complaints both by post and electronically.
The Seller shall respond to the submitted complaint within 14 days from the date of its receipt, responding in a manner corresponding to the form of submitting the complaint.
The Seller does not provide a quality guarantee for the Goods to the Entrepreneur.

§ 9 Intellectual Property and Liability

All rights to the Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Store's website, as well as other content and materials placed in the Store (including in particular photos, graphics, texts) belong to the Service Provider / Seller and are protected by copyright, with the exception of ICT solutions provided by external entities.
The protection referred to above in section 1 results from generally applicable law, including:
1. the Act on Copyright and Related Rights;
2. the Industrial Property Law Act
3. the Act on the Protection of Databases;
4. the Act on Combating Unfair Competition
The mere use of the Store does not result in the transfer of any rights or licenses for content protected by law to the Customers.
The Service Provider / Seller informs that the dissemination of copyrighted content by the Customer without the consent of the Service Provider / Seller, except for the use of content within the framework of permitted personal use, constitutes an infringement of the copyrights belonging to the Service Provider / Seller and may result in liability.
The Service Provider / Seller shall be liable for non-performance or improper performance of the Sales Agreement, but in the case of Sales Agreements concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the event of intentional damage and within the limits of actual losses incurred by the Customer who is such an Entrepreneur.

§ 10 Personal Data

The Administrator of personal data is the Service Provider / Seller.
Personal data are processed in accordance with applicable legal provisions and the privacy policy available at https://beetles.shop/policies/privacy-policy.

§ 11 Out-of-court methods of complaint resolution and claims enforcement

The Service Provider / Seller agrees to submit any disputes arising in connection with the sale of Goods to mediation proceedings. The details will be determined by the parties to the dispute.
A Customer who is a Consumer has the possibility to use out-of-court methods of complaint resolution and claims enforcement, including, among others:
1. mediation before the Trade Inspection,
2. assistance from a municipal consumer ombudsman.
  
  Details are also available at http://polubowne.uokik.gov.pl
The rules for accessing out-of-court complaint resolution and claim enforcement procedures are available at the offices or on the websites of entities authorized to conduct out-of-court dispute resolution, such as consumer ombudsmen or Provincial Inspectorates of Trade Inspection. A list of these entities is available on the website of the Office of Competition and Consumer Protection at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

§ 12 Final Provisions

These Regulations are effective from December 06, 2025.
The Regulations are provided free of charge through the Store in a form that allows for their download, preservation and printing.
The Service Provider / Seller reserves the right to amend the Regulations. Amendments to the Regulations come into force 14 days after their publication in the Store.
The Service Provider / Seller shall inform the Customer 7 days before the new Regulations come into force about the amendment to the Regulations by means of a message sent electronically. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Service Provider/Seller of this fact, which leads to the termination of the electronic services agreement in accordance with the provisions of the Regulations.
The resolution of any disputes arising between the Service Provider / Seller and a Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Service Provider / Seller. In other respects, disputes shall be resolved according to general rules.
In matters not regulated by these Regulations, the provisions of applicable Polish law shall apply, in particular the provisions of the Act of April 23, 1964, the Civil Code, the Act of May 30, 2014, on consumer rights, and the Act on the provision of electronic services of July 18, 2002.
The Customer may contact the Service Provider / Seller via email at beetles@beetles.shop or by post at the address of the Service Provider / Seller.
In accordance with the provisions of the Act of May 30, 2014, on consumer rights, the Seller ensures the availability of the following information in the Regulations and in the Store:
1. on the main characteristics of the service, taking into account the subject of the service and the method of communication with the consumer – available in the Store and in the Regulations (§ 12 section 7);
2. on identification data, in particular on the company, the authority that registered the business activity, as well as the number under which it was registered – available in the Store and in the Regulations (Preamble);
3. on the Seller's address, email address, and telephone number where the Customer can quickly and effectively contact the Seller – available in the Store and in the Regulations (Preamble);
4. on the total price or remuneration for the service including taxes, as well as transportation, delivery, postal services, and other costs, and when the amount of these fees cannot be determined - on the obligation to pay them – available in the Store and in the Regulations (§ 5 and § 6 of the Regulations);
5. on the method and deadline for payment – available in the Store and in the Regulations (§ 5 of the Regulations);
6. on the method and deadline for the performance of the service by the entrepreneur and the complaint handling procedure applied by the entrepreneur – available in the Store and in the Regulations (§ 8A, § 8B, § 11 of the Regulations);
7. on the method and deadline for exercising the right to withdraw from the Sales Agreement, as well as the template withdrawal form for the Sales Agreement – available in the Store and in the Regulations (§ 7 of the Regulations);
8. on the costs of returning the Goods in the event of withdrawal from the Sales Agreement, which are borne by the Customer – available in the Store and in the Regulations (§ 7 of the Regulations);
9. the consumer's obligation to pay the reasonable costs incurred by the entrepreneur if the consumer withdraws from the contract after making a request in accordance – available in the Store and in the Regulations (§ 7 of the Regulations);
10. the lack of the right to withdraw from the contract under Article 38 or circumstances in which the consumer loses the right to withdraw from the contract – available in the Store and in the Regulations (§ 7 of the Regulations);
11. the entrepreneur's liability provided for by law for the conformity of the service with the Sales Agreement (§ 8A and § 8B of the Regulations);
12. the existence and content of guarantees and after-sales services and how they are implemented – available in the Regulations (§ 8A section 12 and § 8B section 8 of the Regulations);
13. the possibility of using out-of-court methods of complaint resolution and claims enforcement and the rules of access to these procedures – available in the Store and in the Regulations (§ 11 of the Regulations)
In accordance with the provisions of the Act of July 18, 2002, on the provision of electronic services, the Service Provider ensures the availability of the following information in the Regulations and in the Store:
1. types and scope of services provided electronically – available in the Regulations (§ 2 of the Regulations);
2. conditions for the provision of services electronically, including:
  1. technical requirements necessary for cooperation with the ICT system used by the service provider – available in the Regulations (§ 2 of the Regulations).
  2. prohibition of the service recipient providing illegal content – available in the Regulations (§ 2 of the Regulations);
3. conditions for concluding and terminating agreements for the provision of services electronically – available in the Regulations (§ 3 of the Regulations);
4. complaint procedure for electronic services – available in the Regulations (§ 3 of the Regulations).

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